What is clay cookware and why do people use it?

Clay cookware is made from natural clay and used for cooking, baking and serving food. People like it because it is chemical-free, cooks food gently and can improve flavour and aroma.

Is clay cookware safe for everyday cooking?

Yes, good quality clay cookware made from food-safe, lead-free clay is safe for daily use. It does not release toxic chemicals into your food like some low-quality metal or non-stick coatings can.

How do I prepare a new clay pot before first use?

Before first use, soak the new clay pot in clean water for a few hours so the clay can absorb moisture. After that, cook a simple dish like plain rice or daal on low heat once and discard it; this helps season the pot and make it stronger.

On which stoves and in which ways can I use clay cookware?

Clay pots are best used on gas stoves on low to medium flame for slow, gentle cooking. Many clay pots can also be used in the oven at moderate temperature, but sudden high heat or quick temperature changes should always be avoided.

How should I clean and care for clay cookware?

Let the pot cool down completely, then wash it with warm water and a soft scrubber. Avoid harsh detergents and metal scrubbers; if you use soap, choose a mild, fragrance-free one in a small amount and rinse very well.

What should I do if my clay pot cracks or breaks?

Small hairline cracks can sometimes be managed by gentle use and proper seasoning. If the pot is deeply cracked or broken, it should not be used on direct heat and is better kept only for dry storage or decoration.

Replacement & Refund

1. First Attempt – Damage / Breakage

If an item is found broken or damaged on the first delivery attempt, and the customer reports it
immediately, the customer will be offered a full-value voucher equal to the purchase amount. This
voucher can be used for a future purchase. No delivery charges will be applied in this case.
2. Repeated Damage – Second Attempt

If the item is broken on the first attempt and a replacement is sent, but the item is again damaged
on the second attempt, the customer will first be offered a voucher as the preferred resolution. If the
customer is not satisfied with the voucher, a refund may be offered as an exception.
Important Notes

All claims must be reported immediately upon delivery with proper evidence (images/videos). This
policy applies only to damaged or broken items during delivery. Hamari Mitti reserves the right to
review each case before final approval.