Terms & Condition
Welcome to Hamari Mitti. By accessing our website (hamarimitti.pk) and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
2. Business Information
Hamari Mitti is an online store based in Pakistan. Our office is located at Mezzanine Floor, Office# 12, Society Apartments, Shahrah-e-Qaideen, Block 2 P.E.C.H.S., Karachi. For inquiries, contact us via email at hamarimittipk@gmail.com or call/WhatsApp us at +92 307 0222769.
3. Products & Services
We offer a variety of handmade and natural clay products. All items are displayed with accurate descriptions and images; however, slight variations may occur due to the handmade nature of our products.
4. Ordering Process
- Orders can be placed directly on our website.
- We only accept Cash on Delivery (COD) as the payment method.
- Once an order is placed, you will receive an order confirmation via SMS or Call.
5. Pricing & Payment
- All prices listed on our website are final.
- Shipping and taxes are free for all orders within Pakistan.
- Customers must check their parcel upon delivery before making payment.
6. Shipping & Delivery
- Orders are delivered within 4 to 5 working days.
- We offer free shipping across Pakistan.
- We do not offer international shipping at this time.
7. Returns & Refunds
- We offer a 7-day return policy after the order is confirmed.
- Customers must check their parcel at the time of delivery before making payment.
- If the item is damaged or incorrect, customers are eligible for a 100% money-back guarantee.
- For exchanges, customers must check their parcel before making payment ( customer when receive the order so firstly he/she check the parcel and then pay the rider).
8. Account Creation & Security
- Users can create an account using their email.
- Customers are responsible for maintaining the security of their account credentials.
9. Limitation of Liability
Hamari Mitti is not responsible for any indirect losses, including but not limited to delays in delivery due to unforeseen circumstances.
10. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on our website.
By shopping with Hamari Mitti, you agree to these terms. For any queries, feel free to contact us
Our Story & Vision
Hamari Mitti started with a simple question: why did we move away from something so natural and powerful as clay? From this question, a journey began to bring back mitti in a clean, modern, and trustworthy form. The team works with local potters and craftsmen who shape each piece by hand, keeping every product unique and full of character. This not only supports traditional skills but also provides income to families who have been working with clay for generations.
The vision of Hamari Mitti is to create a lifestyle where people feel proud to cook, serve, and live with clay. It is about slowing down, cooking with care, and connecting with what is real. Every pot, plate, and cup tells a story of our soil, our culture, and our people. When you choose Hamari Mitti, you are not just buying a product; you are becoming part of a movement to come back to our roots.
Why Hamari Mitti
Hamari Mitti is all about bringing back the magic of mitti into your life in a simple, practical way. Cooking in clay helps keep food warm, flavorful, and closer to nature. Many people feel that food cooked in clay tastes better, feels lighter, and connects them to a more mindful lifestyle. Using clay pots and dishes can support healthier habits, reduce the use of toxic materials, and bring a calm, earthy feel to your kitchen and table.
With every piece, Hamari Mitti celebrates our soil, our culture, and our traditions. The brand stands for purity, honesty, and respect for nature. Whether you are starting your clay journey or already love mitti, Hamari Mitti is here to guide you, support you, and grow with you—one clay pot at a time.
