Glazed Clay Tawa

My Experience with Hamari Mitti.pk
I’m sharing my experience for anyone considering ordering from Hamari Mitti.pk. While the products may be good, my experience with their payment handling, delivery, and after-sales service has been extremely frustrating.

We ordered four items and made a full advance payment of PKR 10,146 by bank transfer on June 16, 2026.

Only one item, worth PKR 1,999, was initially delivered. The remaining three items did not arrive until July 16. When the courier arrived, however, he demanded another PKR 8,147.

We explained that the entire order had already been paid for. The courier told us that, according to Hamari Mitti, they had no record of the payment and therefore could not release the remaining items.

We contacted Hamari Mitti’s customer service while the courier was still there. We were told to let him take the items back and were assured they would be delivered within two days.

Two days later, they were delivered again.
Unfortunately, that was not the end of the problem.

After unpacking the items, we discovered that one of the saucepans had a defective handle. The steel connector between the handle and the saucepan was the wrong size, meaning the handle could not be properly secured.

This is not simply a cosmetic defect. The saucepan cannot be safely used. Even when empty, the handle cannot reliably support its weight, let alone a pan containing hot food.

On July 30, I contacted the owner, Umer Naeem, directly on WhatsApp. I asked for a replacement of the connector only—not a replacement saucepan.
I was told:
“We will replace it ASAP.”
And then nothing happened.

I followed up on August 3 but received no response.

On August 4, I said that I would be sharing my experience on social media. I finally received a response on August 5, saying that the tracking details would be sent ASAP.

It is now August 10.

Still no tracking number. Still no replacement. Still no resolution.
On August 13, I contacted Hamari Mitti’s owner again and asked where my replacement was. Once again, there was no response.
I then contacted their customer service on WhatsApp, only to be told:
“Only the connector takes time to replace.”
This was particularly frustrating because I had specifically requested that only the faulty connector be replaced in the first place, precisely to save time and avoid the hassle of replacing the entire saucepan.

Now, after repeatedly asking for the connector to be replaced, I am being told that the connector itself takes longer to replace than the whole saucepan.

At this point, it feels like I am being given excuses rather than a resolution.

Perhaps their products are good. But a company’s responsibility does not end when it receives your payment. What happens when something goes wrong is just as important as the product itself.
In our case, we:
Paid the full amount upfront.
Had to deal with a payment discrepancy at delivery.
Had to wait for items that had already been paid for.
Received a faulty saucepan.
Have spent two weeks trying to get a simple replacement connector, despite repeated assurances that it would be handled.
The saucepan is still sitting unused because we do not consider it safe to use.

This is not a complaint about expecting special treatment. It is about expecting a company to resolve a straightforward product defect after receiving full payment.

If you decide to order from Hamari Mitti, go in with your eyes open. The products may be good, but based on my experience, the reliability of their customer service and after-sales support has been disappointing.

I hope Hamari Mitti resolves this, because this should have been a very simple issue to fix.

excellent service. thank you hamari mitti for the wounderful product and the great customer serivce. you guys are awsome. may allah give you alot of support and courage to shine our coyntry name.

"Tawa ka experience excellent raha, khana evenly cook hota hai aur flavor authentic lagta hai.

Clay tawa use kar raha hoon, quality bohot achi hai aur cooking ka result truly satisfying hai.

"Product on time deliver hua, finishing neat thi aur taste of food noticeably better tha.

I've had best experience with their products. I'll give it a 9/10. Highly recommend

Amazing quality and amazing brand. I've tried their products and fully satisfied

Healthy and quality is amazing

Tandoor best nikla! Roti bohat soft banti hai aur mazedar bhi.

Bohat acha experience raha! Mitti ke bartan bilkul asli aur natural hain. Quality bhi zabardast hai.

Very Heathy for cooking superb quality 👌